Automated Property Owner Emails
All Inclusive Pricing
But I need to access the Old Help Desk!
How to change your password for the new help desk
How to expand a help ticket field so all information can be viewed
New Customer Portal - Trouble Creating Help Tickets Tips on HOW to Report an Issue for the quickest resolution
1 - Guest Extranet
1.1 Guest Login Page 1.2 Forgot Password Button 1.3 Update Password 1.4 Update Guest Information 1.5 Mange/View Reservations 1.6 Reservation Page Options
1.6.1 Travel Insurance 1.6.2 Damage Insurance 1.6.3 Available Guest Extras 1.6.4 Sign Lease Agreement 1.6.5 Print / Email Confirmation 1.6.6 Make a Payment 1.6.7 Update Reservation Guest Info 1.7 Guest Extranet Logging 2 - Owner Extranet
1.6.1 Travel Insurance 1.6.2 Damage Insurance 1.6.3 Available Guest Extras 1.6.4 Sign Lease Agreement 1.6.5 Print / Email Confirmation 1.6.6 Make a Payment 1.6.7 Update Reservation Guest Info 1.7 Guest Extranet Logging
1.6.1 Travel Insurance 1.6.2 Damage Insurance 1.6.3 Available Guest Extras 1.6.4 Sign Lease Agreement 1.6.5 Print / Email Confirmation 1.6.6 Make a Payment 1.6.7 Update Reservation Guest Info
2.1 - Owner Login Page 2.2 - Owner Extranet Main Menu
2.1 - Owner Login Page
2.2 - Owner Extranet Main Menu
2.2.1 - Message from Management Company 2.2.2 - View Current Owner Statements 2.2.3 - View Previous Statements 2.2.4 - Property Overview
2.2.1 - Message from Management Company
2.2.2 - View Current Owner Statements
2.2.3 - View Previous Statements
2.2.4 - Property Overview
2.2.4.1 - View Current Statement 2.2.4.2 - View Previous Statements 2.2.4.3 - View Guest Report 2.2.4.4 - Book This Property for Owner 2.2.4.5 - Book This Property for a Guest 2.2.4.6 - View Annual Calendar 2.2.5 - Work Orders 2.2.6 - Change Password 2.2.7 - Update Personal Information
2.2.4.1 - View Current Statement 2.2.4.2 - View Previous Statements 2.2.4.3 - View Guest Report 2.2.4.4 - Book This Property for Owner 2.2.4.5 - Book This Property for a Guest 2.2.4.6 - View Annual Calendar 2.2.5 - Work Orders
2.2.4.1 - View Current Statement
2.2.4.2 - View Previous Statements
2.2.4.3 - View Guest Report
2.2.4.4 - Book This Property for Owner
2.2.4.5 - Book This Property for a Guest
2.2.4.6 - View Annual Calendar
2.2.6 - Change Password
2.2.7 - Update Personal Information
01.0.0 Reservations
1.1.0 Types of Reservations
1.1.1 Member Reservations
1.1.2 Seasonal Reservations
1.1.2.1 Video Seasonal Reservations Webinar
1.1.3 Owner Reservation
1.2.0 Change/Cancel
1.2.1 Change Dates on a Reservation
1.2.7 Refund to a Credit Card
1.2.8 Transfer Funds from One Reservation to Another
1.2.9 Reissue a Credit Card
1.4.0 Batch Check-in/out 1.5.0 Batch Update
1.5.1 Video- Batch Update Webinar
1.6.0 Reservations Reports
1.6.1 Hooked Email Report Summary Email
1.7.0 Misc. Reservations How to
1.7.1 Reservations Made by Pre-Deduct Travel Agents
1.7.2 How to Post a Credit Card Payment to a Reservation Using a Card Swiper
1.7.3 Reserve now and Pay Later (Temporary Reservation Holds) 1.7.5 - Reservations - Daily Procedures
1.7.5.2 Video - Reservation Member Info Tab
1.7.6 Making Reservations Training
1.7.6.1 Video - Reservation General Tab
1.7.6.1.1 Video-Cancel a Short Term Reservation 1.7.6.1.2 Video- Changing Properties or Dates 1.7.6.1.3 Video- Locate an Existing Reservation 1.7.6.1.4 Video - Make a Seasonal Reservation 1.7.6.1.5 Video Post a Payment to a Seasonal Reservation 1.7.6.2 Video - Reservation Member Info Tab 1.7.6.3 Video - Reservation Summary Tab 1.7.6.4 Video - How to Make a Short Term Reservation 1.7.6.5 Video - How to make an Owner Reservation 1.7.6.6 Video Apply a Comment to a Reservation 1.7.6.7 Video - Apply a Payment to a Reservation
1.7.6.1.1 Video-Cancel a Short Term Reservation 1.7.6.1.2 Video- Changing Properties or Dates 1.7.6.1.3 Video- Locate an Existing Reservation 1.7.6.1.4 Video - Make a Seasonal Reservation 1.7.6.1.5 Video Post a Payment to a Seasonal Reservation 1.7.6.2 Video - Reservation Member Info Tab
1.7.6.1.1 Video-Cancel a Short Term Reservation 1.7.6.1.2 Video- Changing Properties or Dates 1.7.6.1.3 Video- Locate an Existing Reservation 1.7.6.1.4 Video - Make a Seasonal Reservation 1.7.6.1.5 Video Post a Payment to a Seasonal Reservation
1.7.6.3 Video - Reservation Summary Tab
1.7.6.4 Video - How to Make a Short Term Reservation
1.7.6.5 Video - How to make an Owner Reservation
1.7.6.6 Video Apply a Comment to a Reservation
1.7.6.7 Video - Apply a Payment to a Reservation
1.7.6.7.1 Video - Refund to a Credit Card 1.7.6.8 Video Apply or Remove Charges on a Reservation 1.8.0 Adding Additional Guests to a Reservation
1.7.6.7.1 Video - Refund to a Credit Card 1.7.6.8 Video Apply or Remove Charges on a Reservation
1.7.6.7.1 Video - Refund to a Credit Card
03.0.0 Members & Guests
3.2.0 Email Marketing Functionality
04.0.0 Properties
4.3.0 Rates
4.3.5 How Property Rates Calculate
4.5.0 Discounts
4.5.1 How to Set Up Discounts that Apply Without a Discount Code 4.5.2 How to Set Up Discounts to Apply On the Web with a Discount Code 4.5.3 Discounts: A How-To 4.5.4 Owner Mark-ups 4.6.0 Misc How To - Properties
4.5.1 How to Set Up Discounts that Apply Without a Discount Code 4.5.2 How to Set Up Discounts to Apply On the Web with a Discount Code 4.5.3 Discounts: A How-To 4.5.4 Owner Mark-ups
04.6.3 Video - Developing Season Rates
05.0.0 Maintenance
5.1.0 Work Orders 5.2.0 Batch/Recurring Work Orders
5.2.1 Daily Recurrence Pattern 5.2.2 Weekly Recurrence Pattern 5.2.3 Monthly Recurrence Pattern 5.2.4 Yearly Recurrence Pattern 5.3.0 Manage Vendors
5.2.1 Daily Recurrence Pattern 5.2.2 Weekly Recurrence Pattern 5.2.3 Monthly Recurrence Pattern 5.2.4 Yearly Recurrence Pattern
5.3.1 Worker's Compensation and Worker's Liability
06.0.0. Accounting
6.01.0 Accounts Receivable
6.1.1 How to Post a Payment to an Owner Account
6.02.0 Transfers
6.2.1 How to do a "To Account" Transfer
6.2.2 How to do a "To Receivable" Transfer
6.05.0 Reconciliation
6.5.5 Bank Reconciliation Procedures
6.07.0 Check Queue
6.07.1 - Electronic File Transfer
6.07.04 Undoing or Voiding Checks
6.08.0 1099's
6.08.1 Printing 1099s
6.10.0 Reports
6.10.1 Video - Revenue Report Webinar
6.11.0 Accounting Procedures - How To
6.11.1 Recommended Daily, Weekly, Monthly Procedures
6.11.1.1 Video- Daily and Weekly Procedures
6.11.2 How to Account for Returned ACH Payments in VRM
6.11.3 How to Account for a NSF Check in VRM
6.11.4 Year End Procedures including 1099's
6.11.5 How to Advance Rents to an Owner as a one-time event
6.11.6 How to compare the settled batch at the VroooomPay! Gateway to the credit card deposits in VRM
6.11.7 How to Change Tax Rates 6.11.8 How to Manage eChecks
07.0.0 Misc 7.1.0 Manage E-Mails
7.1.0 Manage E-Mails
7.2.0 Manage Property Notes
7.7.0 Customer Relations Management (CRM) 7.8.0 Lead Tracker
7.8.0.1 Permissions and Rights 7.8.0.2 Configuring Questions 7.8.0.3 Creating Email Templates 7.8.0.4 Lead Details 7.8.0.5 The Dashboard 7.8.0.6 Emailing a Potential Guest from Lead Tracker 7.8.0.7 Training Webinar
10.0.0 Long-Terms
10.6.0 Misc How To for Long Terms
10.6.1 Long Term Training Videos 11.0.0 Owners
10.6.1 Long Term Training Videos
11.3.0 Misc How to - Owners
11.3.1 Automated Property Owner E-Mails 11.3.2 How to Post a Payment to an Owner Account 12.0.0 Housekeeping
11.3.1 Automated Property Owner E-Mails 11.3.2 How to Post a Payment to an Owner Account
12.8.0 Misc How To - Housekeeping
12.8.1 Video Housekeeping Status 12.8.2 Housekeeping Training Videos- Housekeeping Routine 12.8.3 Video - Housekeeping Groups 12.8.4 Video - Housekeeping Schedule Permission Objects 12.8.5 - Training Video - Schedule Housekeeping 12.8.6 Housekeeping Reports 12.8.7 Video - Housekeeping Work Orders
12.8.1 Video Housekeeping Status
12.8.2 Housekeeping Training Videos- Housekeeping Routine
12.8.3 Video - Housekeeping Groups
12.8.4 Video - Housekeeping Schedule Permission Objects
12.8.5 - Training Video - Schedule Housekeeping
12.8.6 Housekeeping Reports
12.8.7 Video - Housekeeping Work Orders
13.0.0 System Configuration
13.1.0 Financial
13.1.5 Travel Insurance
13.1.5.2 Helpful Hints Guide for CSA XML Funcionality 13.1.09 Revenue Management 13.1.10 Alternative Payment Schedule (APS or ADP)
13.1.5.2 Helpful Hints Guide for CSA XML Funcionality 13.1.09 Revenue Management
13.1.5.2 Helpful Hints Guide for CSA XML Funcionality
13.1.10 Alternative Payment Schedule (APS or ADP)
13.2.0 Company
13.2.09 Misc
13.2.9.6 User Defined Fields
13.2.10 Reservation Emails 13.2.11 - Custom Confirmations 13.3.0 Property
13.2.10 Reservation Emails 13.2.11 - Custom Confirmations
13.3.5 Rent Adjustments
13.3.5.1 Portal Specific Rent Adjustments
13.4.0 Manage Employees
13.4.1 Grant Employee Permissions
13.5.0 Website
13.5.2 How to Use and Manage Webgroups
13.5.3 Portals
13.6.0 Reports
13.6.1 Guest Survey Admin
13.6.1.1 Search Guest Survey From
13.6.1.2 Compiled Survey Stats
13.6.1.3 Edit Questions
13.6.1.4 Edit Post Survey E-mail
13.6.1.5 Guest Survey's on the Owner's Extranet
13.6.1.6 How to Approve a Guest Survey
13.6.1.7 How do I know the Guest Survey setup is complete and working? 14.0.0 General How to Answers
13.6.1.7 How do I know the Guest Survey setup is complete and working?
Paperless Office
Printing your 1099 in the Different Browsers Rotation Periods and Search Order Preferences Schedule a Meeting with VRM What is the Quick Access Bar?
Additional Support Welcome Home: Complete
1 - Welcome Home Dashboard 2 - Explanation of the Features in Welcome Home
2.1 - Office Configuration 2.2 - Property Configuration 2.3 - Categories 2.4 - Event Messages 2.5 - Manual Messages 2.6 - Message Logs 2.7 - Location in Guest Extranet 3 - How To Use the Features in Welcome Home
2.1 - Office Configuration 2.2 - Property Configuration 2.3 - Categories 2.4 - Event Messages 2.5 - Manual Messages 2.6 - Message Logs 2.7 - Location in Guest Extranet
3.1 - Office Configuration
3.1.1 - Emails
3.1.1.1 Email Option in Guest Extranet 3.1.2 - Area Information and Check-in Procedures 3.1.3 - Displaying the Office Configuration Information in Guest Extranet 3.2 - Property Configuration
3.1.1.1 Email Option in Guest Extranet 3.1.2 - Area Information and Check-in Procedures
3.1.1.1 Email Option in Guest Extranet
3.1.3 - Displaying the Office Configuration Information in Guest Extranet
3.2.1 - Displaying the Property Configuration Information in Guest Extranet 3.3 - Categories
3.2.1 - Displaying the Property Configuration Information in Guest Extranet
3.3.1 - Creating a New Category 3.3.2 - Assigning a Category
3.3.1 - Creating a New Category
3.3.2 - Assigning a Category
3.3.2.1 - Assign to a Property 3.3.2.2 - Assign to an Office 3.3.3 - Unassigning a Category 3.3.4 - Editing or Deleting a Current Category 3.4 - Event Messages
3.3.2.1 - Assign to a Property 3.3.2.2 - Assign to an Office 3.3.3 - Unassigning a Category
3.3.2.1 - Assign to a Property
3.3.2.2 - Assign to an Office
3.3.4 - Editing or Deleting a Current Category
3.4.1 - Creating a New Event Message
3.4.1.1 - Category
3.4.1.1.1 - Message Settings Menu in Guest Extranet 3.4.1.2 - Message Type 3.4.1.3 - Reservation Event and Timing
3.4.1.1.1 - Message Settings Menu in Guest Extranet 3.4.1.2 - Message Type
3.4.1.1.1 - Message Settings Menu in Guest Extranet
3.4.1.3 - Reservation Event and Timing
3.4.1.3.1 - Reservation Event 3.4.1.3.2 - Timing 3.4.1.3.3 - Timing and the Housekeeping Check Box
3.4.1.3.1 - Reservation Event
3.4.1.3.2 - Timing
3.4.1.3.3 - Timing and the Housekeeping Check Box
3.4.1.3.3.1- Housekeeping Box Checked + Number (Other than Zero) + Before 3.4.1.3.3.2 - Housekeeping Box Checked + Number (Other than Zero) + After 3.4.1.3.3.3 - Housekeeping Box Checked + Zero + After 3.4.1.4 - Reservation Status 3.4.2 - Composing the Message
3.4.1.3.3.1- Housekeeping Box Checked + Number (Other than Zero) + Before 3.4.1.3.3.2 - Housekeeping Box Checked + Number (Other than Zero) + After 3.4.1.3.3.3 - Housekeeping Box Checked + Zero + After 3.4.1.4 - Reservation Status
3.4.1.3.3.1- Housekeeping Box Checked + Number (Other than Zero) + Before 3.4.1.3.3.2 - Housekeeping Box Checked + Number (Other than Zero) + After 3.4.1.3.3.3 - Housekeeping Box Checked + Zero + After
3.4.1.3.3.1- Housekeeping Box Checked + Number (Other than Zero) + Before
3.4.1.3.3.2 - Housekeeping Box Checked + Number (Other than Zero) + After
3.4.1.3.3.3 - Housekeeping Box Checked + Zero + After
3.4.2.1 - Email/SMS Text Messages 3.4.2.2 - Show Tags 3.4.3 - Editing/Deleting Rules 3.4.4 - Applying an Event Message
3.4.2.1 - Email/SMS Text Messages 3.4.2.2 - Show Tags 3.4.3 - Editing/Deleting Rules
3.4.2.1 - Email/SMS Text Messages
3.4.2.2 - Show Tags
3.4.4 - Applying an Event Message
3.4.4.1 - Applying an Event Message to Multiple Properties through 'Event Messages' 3.4.4.2 - Applying an Event Message to a Single Property through 'Property Configuration' 3.4.5 - Removing an Event Message
3.4.4.1 - Applying an Event Message to Multiple Properties through 'Event Messages'
3.4.4.2 - Applying an Event Message to a Single Property through 'Property Configuration'
3.4.5.1 - Removing an Event Message from Multiple Properties through 'Event Messages' 3.4.5.2 - Removing an Event Message from a Single Property through 'Property Configuration' 3.4.6 - Another Event Message Example: Vacation Rental is Ready for Check-in
3.4.5.1 - Removing an Event Message from Multiple Properties through 'Event Messages'
3.4.5.2 - Removing an Event Message from a Single Property through 'Property Configuration'
3.4.6.1 - Creating your Message 3.4.6.2 - Applying your Message 3.5 - Manual Messages
3.4.6.1 - Creating your Message 3.4.6.2 - Applying your Message
3.4.6.1 - Creating your Message
3.4.6.2 - Applying your Message
3.5.1 - Creating a New Manual Message
3.5.1.1 - Category
3.5.1.1.1 - Message Settings Menu in Guest Extranet 3.5.1.2 - Message Type 3.5.1.3 - Choose Guests
3.5.1.1.1 - Message Settings Menu in Guest Extranet 3.5.1.2 - Message Type
3.5.1.1.1 - Message Settings Menu in Guest Extranet
3.5.1.3 - Choose Guests
3.5.1.3.1 - Reservation Status 3.5.1.4 - Schedule Delivery 3.5.2 - Composing the Message
3.5.1.3.1 - Reservation Status 3.5.1.4 - Schedule Delivery
3.5.1.3.1 - Reservation Status
3.5.2.1 - Email/SMS Text Messages 3.5.2.2 - Show Tags 3.5.3 - Cancelling Manual Messages 3.6 - Message Logs
3.5.2.1 - Email/SMS Text Messages 3.5.2.2 - Show Tags 3.5.3 - Cancelling Manual Messages
3.5.2.1 - Email/SMS Text Messages
3.5.2.2 - Show Tags
3.6.1 - Message Queue Data
3.6.1.1 - Column Headings 3.6.2 - Housekeeping Status Changes
3.6.1.1 - Column Headings
3.6.2.1 - Column Headings
4 - Use Cases
4.1 - Area Information 4.2 - Check-in Information 4.3 - Property Information 4.4 - Event Messages 4.5 - Manual Messages Welcome Home: Lite
4.1 - Area Information 4.2 - Check-in Information 4.3 - Property Information 4.4 - Event Messages 4.5 - Manual Messages
4.1 - Area Information
4.2 - Check-in Information
4.3 - Property Information
4.4 - Event Messages
4.5 - Manual Messages
1 - Welcome Home: Lite Dashboard 2 - Explanation of the Features in Welcome Home: Lite
1 - Welcome Home: Lite Dashboard
2 - Explanation of the Features in Welcome Home: Lite
2.1 - Event Messages Summary 2.2 - Manual Message Summary 3 - How to Use the Features in Welcome Home: Lite
2.1 - Event Messages Summary
2.2 - Manual Message Summary
3.1 - Event Messages
3.1.1 - Creating a New Event Message
3.1.1.1 - Category
3.1.1.1.1 - Message Settings Menu in Guest Extranet 3.1.1.2 - Message Type 3.1.1.3 - Reservation Event and Timing
3.1.1.1.1 - Message Settings Menu in Guest Extranet 3.1.1.2 - Message Type
3.1.1.1.1 - Message Settings Menu in Guest Extranet
3.1.1.3 - Reservation Event and Timing
3.1.1.3.1 - Reservation Event 3.1.1.3.2 - Timing 3.1.1.4 - Reservation Status 3.1.2 - Composing the Message
3.1.1.3.1 - Reservation Event 3.1.1.3.2 - Timing 3.1.1.4 - Reservation Status
3.1.1.3.1 - Reservation Event
3.1.1.3.2 - Timing
3.1.2.1 - Email Messages 3.1.2.2 - Show Tags 3.1.3 - Editing/Deleting Rules 3.1.4 - Applying an Event Message
3.1.2.1 - Email Messages 3.1.2.2 - Show Tags 3.1.3 - Editing/Deleting Rules
3.1.2.1 - Email Messages
3.1.2.2 - Show Tags
3.1.4 - Applying an Event Message
3.1.4.1 - Applying an Event Message to Multiple Properties through 'Event Messages' 3.1.4.2 - Applying an Event Message to a Single Property through 'Property Configuration' 3.1.5 - Removing an Event Message
3.1.4.1 - Applying an Event Message to Multiple Properties through 'Event Messages'
3.1.4.2 - Applying an Event Message to a Single Property through 'Property Configuration'
3.1.5.1 - Removing an Event Message from Multiple Properties through 'Event Message' 3.1.5.2 - Removing an Event Message from a Single Property through 'Property Configuration' 3.2 - Manual Messages
3.1.5.1 - Removing an Event Message from Multiple Properties through 'Event Message' 3.1.5.2 - Removing an Event Message from a Single Property through 'Property Configuration'
3.1.5.1 - Removing an Event Message from Multiple Properties through 'Event Message'
3.1.5.2 - Removing an Event Message from a Single Property through 'Property Configuration'
3.2.1 - Creating a Manual Message
3.2.1.1 - Category
3.2.1.1.1 - Message Settings Menu in Guest Extranet 3.2.1.2 - Message Type 3.2.1.3 - Choose Guests
3.2.1.1.1 - Message Settings Menu in Guest Extranet 3.2.1.2 - Message Type
3.2.1.1.1 - Message Settings Menu in Guest Extranet
3.2.1.3 - Choose Guests
3.2.1.3.1 - Reservation Status 3.2.1.4 - Schedule Delivery 3.2.2 - Composing the Message
3.2.1.3.1 - Reservation Status 3.2.1.4 - Schedule Delivery
3.2.1.3.1 - Reservation Status
3.2.2.1 - Email Messages 3.2.2.2 - Show Tags 3.2.3 - Canceling Manual Messages 4 - Use Cases
3.2.2.1 - Email Messages 3.2.2.2 - Show Tags 3.2.3 - Canceling Manual Messages
3.2.2.1 - Email Messages
3.2.2.2 - Show Tags
4.1 - Event Messages 4.2 - Manual Messages
4.1 - Event Messages
4.2 - Manual Messages
Custom Reports Available Through Reporting Services
Advanced Rent Request
VRM Marketing Services
Website Development/Management
Chat Functionality
Content Management System (CMS)
0 CMS NEW 5.x Instructions 1 CMS Log in and Control Panel Overview 2 CMS Default Meta Tags 3 CMS Media Manager 4 CMS Adding Direct Links 5 CMS Add a New Page 6 CMS Editing Page Properties for Existing Pages 7 CMS Page Editing Overview 8 CMS Managing Property Map Locations iFraming your Member's or Owner's Extra-net? Tips for Managing and Writing Good Property Descriptions Title Tag and Meta Description Options Website Development Options & Pricing Welcome Home
0 CMS NEW 5.x Instructions 1 CMS Log in and Control Panel Overview 2 CMS Default Meta Tags 3 CMS Media Manager 4 CMS Adding Direct Links 5 CMS Add a New Page 6 CMS Editing Page Properties for Existing Pages 7 CMS Page Editing Overview 8 CMS Managing Property Map Locations iFraming your Member's or Owner's Extra-net?
0 CMS NEW 5.x Instructions 1 CMS Log in and Control Panel Overview 2 CMS Default Meta Tags 3 CMS Media Manager 4 CMS Adding Direct Links 5 CMS Add a New Page 6 CMS Editing Page Properties for Existing Pages 7 CMS Page Editing Overview 8 CMS Managing Property Map Locations
Tips for Managing and Writing Good Property Descriptions
Title Tag and Meta Description Options
Website Development Options & Pricing
Welcome Home Introduction
Release 4.6 - October 2014 Releases Prior to 09/01/2013
Revision 5.7