Update Guest
Information – A guest information can be updated within two
different areas within the VRM application.
A specific reservation’s guest information can be updated; this is
referred to as updating the guest information at the Reservation Level. The guest
configuration information can also be updated by selecting the ‘Members and
Guests’ button within the VRM application, this is known as updating the guest
configuration information at the Members
and Guest Level. The guest
configuration information stored at the ‘Members and Guest Level’ consists of
the guest default configuration values.
Editing a Guest
information at the Reservation Level
From a Reservation within the VRM application select the Member Info tab -> Update the Member information -> Select the ‘Save’ button. This will ONLY update the guest information
on the specific reservation.
Editing a Guest
Information at the Members & Guest Level
Select the ‘Members & Guests’ button from the VRM main menu -> Select the ‘Manage Members’ button -> Highlight a member entry and select the ‘Edit’
button -> Update the Member Information -> Select the ‘Save’ button. This will update the guest configuration
record, when the member is applied to a new reservation the values stored on
the configuration record will display as the default values.
Selecting the ‘Update Member Information’ link from the guest
extranet home page updates information at the Members & Guest Level and NOT
the Reservation Level. Updating
the guest information at the member and guest level does NOT automatically
update the guest information on pre-existing reservations. The end user can update the following fields
by selecting the “Update Guest Information” link from the guest extranet home
page:
