Refund a Guest’s Credit Card on a Reservation (Vroooom Pay! or Fast Charge)
- Select the Reservations Button> Select the Change/Cancel Button> Select the Find Reservation Button> Populate Guest First and Last Name or Property> Select the Search Button> Highlight the Reservation> Click Select Reservation Button ORPopulate Reservation ID> Select Find Reservation ID Button.
- Select the Payup Button> Select Refund CC/Echeck Button> Highlight the original Payment> Enter the Refund Amount> Click the Refund Credit Card Amount Button> Select Done/Cancel Button> Select Close Button.
Note: The system will not allow a credit card to be refunded more then the original amount charged.
Revision 1.7