Manage/View
Reservations – Selecting the ‘Reservations’
link from the guest extranet home page opens the Reservations page.
When a reservation entry is
highlighted the following reservation information is displayed:
c.
Name – The name
of the member on the reservation.
d.
Status – The
status of the reservation is designated by the following:
* Down Payment Not Met = Un-Confirmed
* Payment Up to Date
= Confirmed
e.
Arriving –
Arrival Date
f.
Departing –
Departure Date
g.
Property
Thumbnail and Description
Guests can perform the
following actions when a reservation entry is highlighted:
b.
Add the Damage Insurance.
c.
Add Guest charges
(Available Guest Extras).
d.
Sign the Lease
Agreement (VRA).
e.
Apply a credit
card or e-check payment to the reservation (Make a Payment).
f.
Update the guest
information at the reservation level.
This will only update the member information for the specific
reservation.
g.
Print/Email the
reservation confirmation.
NOTE: Any of the
reservation actions can be turned off by VRM.
For example if you do not want to allow guest the ability to apply a
payment online, VRM can prevent the “Make a Payment” link from showing on the Guest
Extranet.
A reservation entry will not
display within the guest extrnet without meeting certain criteria. Only Short Term, NON-Cancelled reservation will display
within the guest extranet. If a short
term reservation meets this criteria, the following actions can be performed at
ANYTIME, even on a past reservation:
b.)
Print/Email
Confirmation
c.)
Update
Reservation Member Info
The remaining actions are
regulated by the guest extranet database configuration. The following link options will display
active when the number of days from the current date to the check in date is
greater than the set guest extranet database configuration value.
e.)
Damage Deposit
Waiver
f.)
Available Extras
(Add/Removing of guest charges)
By default, the guest extranet configuration number of days
value is set to 10 days. So if today’s date
is 5/15/2014, and a reservation arrives on 5/22/2014, a guest will not have access
to the links listed above due to the number of days before the reservation
checks in is equal to 7. The number of
days, 7, is less than the database configuration value of 10. The same goes for any reservation with an
arrival date less than today’s date.
Revision 1.0