Event Messages
Situation 1: Your company acquired a new property or properties
In the vacation rental business, it is not uncommon to get a new property on your rental market. In fact, in the middle of the rental season, you might find yourself with a new vacation rental property complete with reservations. When this happens, it is extremely important to communicate with guests letting them know of the change in management companies. Using the Event Messaging feature in Welcome Home, you can create a message to be sent to the guests of the specific property letting them know of the change in management companies, the details for where to go to check-in, and any other policies or information your company wants to share.
Additional information that can be shared with emails through Event Messages (multi-use messages):
Payment reminders
Payment receipt
Reminders about items to pack (paper products, linens, etc.)
Instructions for checking in
Instructions for pre-registration
Instructions for checking out
Thank you message after guest leaves
Instructions for completing a Guest Survey
Reminders about booking “same time, same place next year”
Revision 1.0