There are ten headings
running across the top of the columns on the ‘Message Queue Data’ grid. Each supplies details about a specific
Guests’ message.
Message Logs Main Screen - Message Queue Data Screen - Column Headings
The ‘Auto’ heading indicates
whether or not a message is an Event Message.
The values for this field are either ‘No’ or ‘Yes’; ‘No’ indicating the
message is a Manual Message and ‘Yes’ indicating it is an Event Message.
The ‘ResID’ heading indicates
which reservation the message is in reference to.
‘Batch’ shows you which batch
the message was part of. All messages
with the same ‘Batch’ number were sent at the same time.
The ‘Body’ column displays
the information sent in the body of the message. To see the complete body of the message,
place your mouse’s cursor over the message and a pop-up will display the text.
‘Subject’ indicates the subject
line of the email sent. (Please remember
that text messages do not have a subject.)
The ‘Msg From’ section
indicates which phone number or email address the message was sent from.
Likewise, the ‘Msg To’ column
shows which phone number or email address the message was sent to.
The ‘Date Processed’ fields
show when the system attempted to send message.
The ‘Status Message’ column indicates the status of the
message. There are three different types
of messages that might appear in this column: ‘SMS sent’, ‘sent’, or an error
message. When an SMS (text message) has
been sent to Trillio, the third party system that handles the text messages,
the message status will be ‘SMS sent’.
‘Sent’ will be displayed when an email message has been sent. If a
problem occurs with the sending of the message, the error explanation will be
displayed. Examples of error messages include, but are not limited to, ”The
‘To’ number +1 is not a valid phone number.” and “A ‘To’ phone number is
required.”
Information is stored in the
‘Message Queue Data’ section for the latest 100 messages sent through Welcome
Home.